We are closing the gap between inexperienced job seekers and employers in the restaurant industry.
With this 16-hour course, we seek to set a uniform level of service for everyone you hire. Making hiring and training your team so much easier.
HANDS ON TRAINING
FOR SERVERS
At TIPS Academy, we provide you with the essential knowledge and skills you need to get started in the hospitality industry. Our comprehensive training covers everything from applying for jobs and knowing what to expect on your first day, to mastering customer greetings, order-taking, and table service.
In addition to practical skills, we offer guidance on how to grow and advance within the industry.
Our 6-level certification system ensures that you are placed in a job that matches your skills and experience. After completing the course, your certification will clearly reflect your level of proficiency, from entry-level to advanced service.
FLOOR-READY STAFF
TO BUILD YOUR TEAM
Restaurant owners, you need the TIPS Academy course because hiring inexperienced staff can strain your team and resources. Training new employees from scratch is time-consuming and costly, often leading to high turnover rates as new hires get overwhelmed and quit. This cycle forces you to repeatedly start the training process.
With the TIPS Academy course, you can streamline this process and move on to the business of serving your clientele.
Our 6-level certification system allows you to select staff with the precise skill level required for your job openings. Join our mailing list to be kept in loop with staff available to fit your team’s needs.
WHAT OUR STUDENTS ARE SAYING
“The course is exceptionally well-structured and provided me with many useful skills that are directly applicable. Sandrine is knowledgeable and supportive, ensuring that all of us fully understood the material.”
About
Sandrine.
Allow me to introduce myself. My career in the hospitality industry began at the age of 15 in Belgium, where I earned a diploma in hospitality management. In 1992, I moved to Canada and started working as a server in small coffee shops and continued gaining experience in various pubs, hotels, and restaurants.
In the mid-90s, I dedicated myself fully to the industry, working up to 90 hours a week, seven days a week for five years, working in both small and fine dining restaurants. My entry into fine dining happened by chance at Le Gavroche Restaurant. I was initially called in to fill in for an injured worker and performed so well that I secured a permanent position even after the original worker returned.
After time in Montreal and Belgium, I returned to Vancouver to take on a management role. I became a manager at Le Gavroche, and subsequently served as the front-of-house manager at Le Crocodile, a fine dining establishment, for 17 years.
People often ask why I work so much. The answer is simple: I love it. The hospitality industry is beautiful, offering a dynamic and fulfilling career. My experiences in Vancouver have been exceptional, allowing me to meet incredible people and enjoy a vibrant life.
WHAT INDUSTRY PARTNERS ARE SAYING
“Sandrine’s expertise in the field, and her expert teaching style boosted their confidence level, and has prepared them for success in their future work in that field. We highly recommend TIPS Academy training. It has provided robust career changing and skill upgrading experiences.”
FAQs
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PRE-TRAINED APPLICANTS:
When applicants come to you, they’ll already have completed our course. This means they’ll have a foundational understanding of restaurant operations, reducing the training burden on your existing staff.COST-EFFECTIVE:
The BC government offers a training grant that reimburses 80% of the course cost if you put your staff through third-party training. This makes it an affordable solution for your business.CONSISTENT TRAINING QUALITY
Every employee who completes our course receives the same high-quality training. This ensures consistency in skills and knowledge across your staff, so you know exactly what to expect from new hires.EFFICIENT HIRING PROCESS
By making this course a prerequisite, you ensure that potential employees are job-ready from day one. This not only speeds up the hiring process but also helps job seekers find employment more quickly. -
TIPS trains everyone on how to apply for a serving position, how to present themselves on the first day on the job, how to climb the ladder, how the greet the guests, how to be passionate, how to focus on customer service, how to upsell and read the guest, how to always look for something to do. We'll show them how to carry plates, carry trays and open wine, but the training is too short to guarantee these skills will be perfected by the end of the 16-hour course.
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We cannot guarantee employment, but with 30 years experience in Vancouver's restaurant industry, we aim to be the point of connection between you and restaurant owners.
Our 6-level certification system ensures that you are placed in a job that matches your skills and experience.
After completing the course, your certification will clearly reflect your level of proficiency, from entry-level to advanced service. This is easily verifiable for prospective employers via our website.
This means you can confidently apply for positions that align with your abilities, making it easier for you to succeed in your chosen role.
Learn more about day-to-day schedule on our Curriculum page.
More questions answered on our FAQs page.
With its database of industry contacts and graduates, TIPS Academy seeks to be the first point of contact for both employees seeking positions in the industry AND employers seeking qualified, ready-to-run team members who require minimal training.
To alleviate the burden that training takes on the team, employers may decide to hire new graduates or to send newly hired staff to the Academy to train off-site.
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